Q & A

Q: I got no video recorded, only black screen. How to fix this?

A: Run ZD Soft Screen Recorder, select Custom Screen Recording in the wizard (skip this step if not wizard mode), and then open the Screen settings tab:

  1. If you are going to record PC game screen or capture video from a media player, please select Capture game screen mode before you start recording.
  2. If you have tried different capture modes but still no luck, you may check the Compatible mode option, and then try again.
Note: Sometimes Windows Media Player might have some strange problems with the playback of recorded videos, such as black screen, distorted screen, audio/video out of sync, low volume, or etc. So, it is strongly recommended that you use a 3rd-party free media player instead of Window Media Player for playing your recorded videos. We recommend PotPlayer - a free and powerful media player.