Screen Recorder FAQs

Yes, it's free to download the software and try it for free in the following 30 days at most. The free trial version will add a watermark in every recorded video. If you buy a license of the software, you will get a license key for unlocking the full version, and then the watermark will no longer appear in newly recorded videos and the software will never expire.

No, it won't. If you have bought a license of the software and activated it on your PC, the watermark won't appear in your recording videos any more.

It's one-time cost for a lifetime license. No monthly / yearly cost.

Of course yes, it is. Your payment will be processed by certified secure online payment gateways such as PayPro Global and PayPal. We don't have access to your financial info. And the transaction will be encrypted and transmitted via SSL connections. It's 100% secure.

Yes, you can. We offer a 30-Day Money Back Guarantee to our customers. If for any reason you aren't completely satisfied within the first 30 days, simply ask us and you will get a full refund - no questions asked. No hassle. It's that simple. Enjoy

Instantly, when your payment is complete, our registration system will automatically send you an email with your license key in it. Occasionally the email might go to your SPAM folder mistakenly. So, please also check your SPAM folder if your license key is not arrived in a timely manner. Or you may click here to retrieve it manually. Or contact us for help.

Don't worry. It's easy to get your license key back yourself. There is a Find My License Key page on our website. There you can enter your original order email address to find your license key. If you don't remember the email address or it's no longer valid, please contact us for help.

No, you won't. Online download is the most efficient way to deliver software to users today. Our software is small and actively updated, the software burned to a DVD / CD will be outdated very soon. So we provide online downloads only. If you need a backup copy, you may burn the software to a DVD / CD yourself.

Here you can. Actually the paid version is the same download as the free version. After downloading and installing the free version, you can insert your license key to turn it into a registered (paid) version. If you have lost your license key, you can retrieve it here.

If you have bought a 1 PC license, the answer is NO. If you have bought a 2 PCs license, the answer is YES. Installing and using the software on the computers beyond the quantity of the license you bought is not allowed.

Yes, you can. On the currently licensed computer (skip this step if it's already gone), open the About dialog from the program tray context menu, click the Deactivate button and confirm the deactivation. And then install the software to the new computer and insert your license key, done! If your license key is not recognized on the new computer, update it here and then try again.

You might have an old version of software or key. Firstly, please click here to get an updated software key that is compatible with the recent versions of software. If it doesn't work with the version you currently have, please click here to download the latest version of software, and then try again.

Usually this might happen when recording PC game screen or capturing video from media player, you can:

  1. Right-click the Region Info bar in the control panel.
  2. Click the context menu item Detect Game Screen to enable it.

If you have tried the steps above but still no luck, you can:

  1. Click the Settings button in the control panel to open the settings dialog.
  2. Disable the GPU acceleration option in the Screen group.

To change the output folder:

  1. Click the Settings button in the control panel to open the settings dialog.
  2. Click the button next to the Save as edit field in the Video group to select a folder for saving your recordings.

To change the output filename:

  1. Click the Settings button in the control panel to open the settings dialog.
  2. Click the edit field next to the Save as label in the Video group, select a preset filename or enter your desired filename.

This is because the foreground application is running with elevated privileges while ZD Soft Screen Recorder is running with standard privileges by default, so that the hotkey message is not passed to ZD Soft Screen Recorder. To solve this problem, you can right-click on ZD Soft Screen Recorder's icon on desktop, choose Run as administrator from the context menu. If you want ZD Soft Screen Recorder to always run with elevated privileges, you can:

  1. Click the Settings button in the control panel.
  2. Point to the Advanced Options sub-menu item of the context menu.
  3. Select the Run as Administrator option from the pop-up sub-menu.
  • For the MP4 format, you can record for approximately 27 hours per recording due to some restrictions of the format.
  • For the AVI and FLV formats, there is no recording duration restriction, so, if there is sufficient free hard disk space, you can record for as long time as you want without break.

Click the Settings button in the control panel to open the settings dialog, find the Sound group, and:

  • If you are going to record the system audio you hear from speakers or headphone, enable the Source 1 option.
  • If you are going to record your voice you speak via a microphone, enable the Source 2 option.
  • If you are going to record both the system audio and your voice, enable both the Source 1 and Source 2 options.
  • And don't select a specific audio device from the device list unless you know exactly which device is active.

Click the Settings button in the control panel to open the settings dialog, find the Sound group, enable both the Source 1 and Source 2 options.

Yes, you can. Click the Settings button in the control panel to open the settings dialog, disable the Video group and enable the Audio group, and then only audio will be recorded.

No, the software doesn't work with a Mac. It's currently for Windows platforms only. Maybe we will implement a Mac version in the future.

The old versions of software are not available for download on our website. We always encourage users to use the latest version of software, because it has the latest improvements and bug fixes. If you really want to download an old version, please contact us for help.

First of all, please always download the software from our official website here, or you might get infected downloads. If the same thing still happens to the software you download here, it must be a false positive. You may scan it by uploading it to VirusTotal - a free virus, malware and URL online scanning service. File checking is done with more than 60 antivirus solutions. You will find out our software is truly clean & safe. And then you can feel safe to add our software to your antivirus software's whitelist to unblock it.

The uninstall process of ZD Soft Screen Recorder is the same as most other general software. Please click here for detailed instructions.

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